Will go to bat for you, but mentally harsh work. - Recensione dipendente - Customer Service Representative presso RDI

4,0
18 ott 2020
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Constant opportunities for improvement, decent pay+benefits, opportunities for advancement

Svantaggi

Mentally difficult work, can easily be overwhelming. Awkward scheduling

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Risposta di RDI
5y
Thanks for taking the time to share your comments. Both Customer Service and Sales each present their own sets of Challenges and Rewards. The key to success in both is seeing the big picture of the work we’re being tasked with. In both cases our clients are asking us to take care of their customer regardless of how frustrated or upset the customer is. Oftentimes, GRIT is required to work through any challenge and we always come out stronger in the end. The more we do it, the better we do it and the less overwhelming the work becomes. Keep up the great work!

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5,0
14 gen 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Very flexible, caring people. Honestly some of the best people I have ever met.

Svantaggi

Progress isn't measured very clearly, you will think you are doing well, then suddenly you aren't.

2,0
14 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Holiday pot lucks (with meat provided by RDI) Will pay for exercise/gym as long as you're willing to meet the requirements (otherwise you pay). Ok benefits Some projects offer remote work after probationary period, including equipment Sales jobs may pay higher than customer service and tech support Everyone is super nice to you in orientation+training (it doesn't last)

Svantaggi

No attention to dietary restrictions for pot luck, causing some people to not be able to enjoy. Definite focus on unhealthy eating with most snacks, meals and beverages in the canteen being crap, and a culture that seems focused on being unhealthy, and enabling obesity. False sense of culture presented during training - real culture becomes obvious after. Claims of "family" style, interest in feedback, inclusiveness and so on largely false. Climate controlled by site director, and they're generally interested in minimizing the cost so you may be too hot/cold. Deceptive culture, two sets of rules - one for the clique of managers, supervisors (glorified team leads) and 'special' employees, the other for everyone else. I.E. Favoritism. You can feel it from the moment you get out of training. Lack of interest in actual feedback, coupled with defensiveness or attacks Dishonesty and some bullying by leadership Very strict rules about bathroom use time (20 min/day). If you have a medical excuse, you can get an exemption so you aren't written up, but you won't be paid for that time in excess of 20 min/day. You're given your supervisor and manager's phone numbers to contact outside of work but good luck getting a response every time you need to contact them! Pathetic training by people with no experience in that area, who are led by onsite directors with no experience in education, either, leaving you potentially ill-prepared for your job. Sub-par salaries, which they blame on the clients. Holidays and holiday pay depend on both RDI rules and client rules, not just RDI, so you may not get vacation pay for some holidays. Very stingy company shoveling money upwards to the C-suite while maybe people in lower positions get crap pay, and some of the people you promote end up giving too much of their personal time to you without proper compensation. I could go on and on....

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