Vantaggi
-I've met some great people who share my hobbies and interests -I love the gear I get to sell and I like when I can interact with customers and talk about products trips, etc. -Schedule is very flexible and all of my time off requests have been approved. My managers are willing to work around my schedule and other things I have going on. -I think the company has good values and standards. -the prodeals are amazing. Overall I am satisfied but there are several things that frustrate me...
Svantaggi
-The schedule is completely different from week to week. This makes it really hard to plan anything else in my life in advance. I guess that's the price we pay for time off flexibility though. -There is so much emphasis on selling memberships. That's the biggest thing the managers judge our performance by. However, this is difficult because I'm pressured to continually harass people who clearly just want to go about their shopping. We're trained in ways to respond and rebut any reason why people DON'T want a membership. -Memberships aside, we're supposed to engage in conversation with every single customer, even when they clearly do not want help. Last week I was rudely told "you're the 4th person to try to help me in the last 2 minutes in this store." Several customers get annoyed and/or become rude before we back off. However, if I don't approach customers and talk about membership, I'm not doing my job. -Hours are largely based on membership sales, since that's the only thing they really have to judge us by. -This may just be my store, but the management is inconsistent - one manager will have us do things one way, and then the next day the other manager will get upset at us for doing it the "wrong" way and tell us to do something different. It's very frustrating.