Sellout - Recensione dipendente - Customer Care Agent presso Radial

3,0
5 set 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Ample options for scheduling time off needs, understanding and supportive management, good work-flow process

Svantaggi

Intense metric-focus, promises of lateral promotions, tone-deaf middle-upper management. The company sold out to "cxperts". Promised "conversion" to Radial, (i.e. going from temp agency to Radial) yet nearly a year after consistently meeting goals despite the consistent obstacles, the company sent an email to the staffing agency to send an email to inform employees currently providing sercives that "seasonal" needs have changed. This change was transparent, Radial sold out and as a result, anyone who was not converted was released, and any conversions were halted. Leading to being strung along for months and months. Promises that "nothing would change" from middle-upper management, benefits would remain the same, etc, yet 3 months after being advised of such, being "released" with no warning, and no communication from management. The company sold out, lied to those who powered their numbers, and made immense false promises. Peak season generally required a set sum of hours required by Radial as Mandatory OT. during peak, there was not a single week there was not Mand OT.

Esplora altre recensioni su Radial

5,0
21 ago 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

People Work Supervisors Managers Schedule

Svantaggi

Sometimes a lot of pressure Peak season Some benefits Nothing Nothing

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Risposta di Radial
9mo
Thank you for your positive feedback! We're so glad to hear you think we're a great company. We recognize that peak seasons can bring added pressure, and we truly appreciate the dedication and resilience our team shows during those times. We're always looking for ways to support our employees and make those busy periods more manageable. Thanks again for being part of our journey!
4,0
4 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home Benefits Enjoy the team I work with

Svantaggi

Depends how you feel about a bit corporate company

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Risposta di Radial
3w
Thank you for taking the time to share your feedback. We’re glad to hear that you’ve had a positive experience with remote work flexibility and a supportive team—both are important to us. We also appreciate your perspective on the corporate feel. Feedback like this helps us identify opportunities to simplify processes and strengthen connection across teams. Thank you again for taking the time to share your perspective.
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