Vantaggi
Ebates/Rakuten Rewards likes to make themselves seem like they are entirely different from other companies i.e. "fun." This is partly true as there are plenty of perks, and this is one of the best jobs you can have in the area for customer service. They have catered lunches nearly every day, great benefits, pay & PTO accrual rates, lots of free companies activities, and trust in their employees.
Svantaggi
As you work there longer, the rose-colored glasses come off, and you start to see what truly lies beneath. Certain unsettling operations of the company like promoting people based off favoritism and not actual qualifications are quite common. This creates resentment in deserving individuals who don't brown nose to get ahead. Not every employee within the same department is held to the same standards. One employee may be exempt from a certain job duty that the rest of the team is required to do for no obvious reason, and it appears to be based off being liked by management. One employee may be absent the same amount of days as another employee, but only one employee will be talked to and reprimanded. There certainly needs to be more equality across the board and streamline processes so the scales aren't so tipped in certain people's favors. Another issue is company communication. It is often sparse and leaves the employees guessing. The company has made small improvements on this, but it has been underwhelming in comparison to the huge growth.