Hates it and loved it - Recensione dipendente - Financial Relationship Senior Consultant presso Regions Financial

Ever since they took personal out of personal banking it’s turned most into robots. Upper Managment is more concerned with micro management than they are with performance. Has gone down hill since the introduction of “guided discovery” where they’ve taken all personality away from the customer experience and provided them with a impersonal app they require all associates to complete a certain number of per day. You’ll spend more time faking these as well as other metrics as your entire career is now based on online appointment setting; guided discovery (a application they log and track which fishes for information); and Gallup scores (customer survey program where anything less than a score of 100% is considered a failure). The overall atmosphere of the company has changed drastically within the last two years resulting in a turnover never seen before. Additionally they have gotten rid of all traditional rolls. Instead of having a assistant manager they have changed the job title to “Team Lead” which pays traditionally less but afford the same responsibilities. Licensed Bankers are now referred to as Financial Relationship Senior Consultants who are given the exact same loan/investment/etc goals as previously but are now also expected to work a significant amount of time working as a teller (20% if branch is staffed, significantly more if unstaffed). Unlicensed Personal Bankers are now Financial relationship Consultants which has all of the same duties as Senior except the investment goals. Additionally Tellers are no longer tellers but are either a Financial Relationship Specialist, or Financial Relationship Asscoiate where both are expected to complete 20% or more of their time doing banker duties but without training or time. In essence they’ve removed actual job rolls and turned clear rolls into a mixture of confusing titles and duties all while basing your career on ridiculous metrics while micromanaging performance depriving anyone of being able to show where their talents are because they’re to busy playing catch up or faking metrics.