Policy and procedures are outdated - Recensione dipendente - Guided Solutions Customer Service Rep presso Regions Financial

I work on a team but most of the Work is independent. I am not being micro managed and my team is super supportive and helpful.

There are a lot of different task that may arise that you may not receive formal training on. This is a learn as you go position.

The overall bank culture - they truly show that they value their employees, and fully vested in ensuring that is communicated and shown. I was completely impressed with my onboarding experience, and each day since my start date reaffirms that I made the right decision in accepting their offer. I could immediately tell that they invested in providing adequate tools to make our job functions efficient. There is also a large array of Learning & Development modules that are available to enhance your career. They are always sending out surveys to obtain feedback from the employees about their experience whenever they may have to engage with another area. The atmosphere has also been very welcoming and everyone seems so genuinely happy. They have provided me with a work life balance and good benefits. Regions definitely has identified the ingredients that I believe factor into why one would describe them as a great place to work. If the employees feel appreciated and are happy, it resonates. Its that kind of attitude that will be naturally also extended to our customers because its a embedded culture. I enjoy getting up and going to work everyday because I feel as if I am now working for a company that values the people they employ - and also care about how that also positively impacts their customers.

I can see that there are some gaps whereas one area may not fully understand what is going on in another - and because of that there may be some unnecessary overlap.