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Registry Monitoring Insurance Services

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Customer Service Rep - Recensione dipendente - Customer Service Representative Outbound presso Registry Monitoring Insurance Services

1,0
16 giu 2017
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

They have a nice breakroom.

Svantaggi

What a joke. Save yourself from a company that blames you and calles you a liar. Management's attitudes are fake. They don't have the right equipment, headsets, computers, phones, and people to train the outbound phone reps. They promise 3 weeks of training but it's not. Four days of reading paperwork, 1 week of shadowing, 1 week of being shadowed. I was promised a couple of times I would follow people, the 1st person couldn't stop doing what she had to do to train me I was told to just sit there. The he next day I trained with her again and we had nothing to do. The 2nd person I trained with showed me a few things but for 20 min. They said Monday will be different you will train with so-and-so all day. Monday came and that never happened, just more reading paperwork. Next day someone was supposed to sit with me for a long while, he came over and said he only had 10min. Then they ask you why you are not performing well. I had a sinus infection from all the built up dust balls and caked on gunk everywhere. Side note, there is no recycling, everything thrown away in the same trash cans, with 100 employees.... come on. And lastly, I called in sick because of my sinus infection, I didn't get a business card from the person you have to call when you are going to be late or absent, no directory on the phone, and I didn't know anyone's extention numbers, and the next day I was basically called a liar that the card was given to me when it never was, but I called and left a message with the direct line I had with the HR person.

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5,0
15 ago 2017
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great job experience along with an even greater management team. One thing that stood out to me during my time here was the training and the supervisors. The training for the job position was very thought out. Both supervisors were helpful and made sure that you knew every step of the process before piling on more. They were a big helping hand in the beginning of the process and they encourage you to ask questions even after your training phase. The job is fairly easy and they have a hourly quota that you must meet, which keeps you busy throughout the day. The office is well ventilated and located in a very nice area. It has an amazing cafeteria with an even more amazing coffee machine. They provide many accessories (standing desk, fans, office supplies, chairs etc..) to help you with the job, and they give away prizes for the best employees of the month which serves as incentive to give it your all every day. Free bagels every Friday morning and on occasion they have free food (fatburger, etc.) for all the employees. Above all, they have a really good transportation department manager that an office could ask for. She is very understanding and helpful with whatever her employees need. I would definitely recommend this job to a family member or friend.

Svantaggi

The job gets a little repetitive, but that's what breaks are for.

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