Flexible work from home, with frequent management changes - Recensione dipendente - Customer Service Representative presso RevenueWell Systems

Remote work, flexible, good schedule, and team and leaders.

It can feel a bit overwhelming at times, but it's manageable.

Remote work and flexibility is a plus

There are a lot of frustrations with the sales team. The reps are great teammates but leadership seems to prioritize friendship over success in the company. This sounds great to some but it’s at the expense of the sales reps. The head of sales and head of AEs are associates outside of Revenuewell and it’s a huge conflict of interest. There is no place to go to get real help. The AE manager needs to be hands on in every deal to the point that she will complicate a deal and create more friction. She ignores simple sales techniques. I’m happy for her to have to role but at the expense of her reps is unfair. She is an administrator not a leader. The outbound SDR motion is the worst I’ve ever seen. The SDR manager doesn’t have the ability to coach her reps so she will allow them to bribe offices to take a demo via phone call (not zoom) for $50. Sadly, for AEs and SDRs, there isn’t any leadership to train amd improve rep performance. The head of sales is a capable leader but unapproachable because of the assumed loyalty she has with the AE and SDR managers. I think she needs to get more involved. There isn’t any transparency with numbers. There isn’t an accurate leaderboard for your current number. There’s no telling how you’re doing in comparison to other reps. The compensation structure is poor. Most reps aren’t making very much. With a few tweaks to the products appearance, outbound effort, and marketing, Revenuewell could be a top competitor. Instead it remains status quo as it will until they make a change in AE leadership. I’ve never seen a sales leader under perform so badly and still get a promotion and raise.