Waste of potential - Recensione dipendente - Customer Support Specialist presso Revolut

3,0
21 apr 2020
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Nice office, fully packed with amenities and food. Flexible environment, nice and open work mates, Uber rides for late shifts, home office possible, welcome gifts on onboarding, food parties, possiblity to grow to different areas.

Svantaggi

Bad management, insane KPIs that make no sense and that never change despite circumstances that can affect productivity. Super-flexibility required since things/procedure/rules change can change every day and if you are not aware your work performance can be severely damaged. Company works like an informal group chat: many opinions, new rules are set in the dead of night with no consultation of other teams to measure impact, useless talks mixed with important announcements, a complete mess. Despite issues exist, big bosses are aware but ignore resolution. Procedures are more and more designed to focus on results (numbers) and less on quality (for the customer and workers). Not a good stable place to develop a career.

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Risposta di Revolut
6y
Thanks for taking the time to give us your feedback. We appreciate your honesty. We're working on supporting our management with a dedicated guild and Management and Leadership Development Manager providing plenty of relevant training modules and other support. We encourage KPIs to accurately reflect the potential that we expect our people to achieve - and we believe that they should change if our business circumstances or team situations change. We try to work in an agile way, making sure that problems and solutions are iterated as fast as possible. We'll pass your feedback on to the Customer Support team so that we can keep improving.

Esplora altre recensioni su Revolut

5,0
2 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Working at Revolut was one of the most rewarding experiences in my career. Every day brought something new to learn, and I was trusted with meaningful work from the beginning. The pace is fast, but that's exactly what helped me develop my analytical thinking, decision-making, and financial crime investigation skills. I genuinely enjoyed working with my team, they were approachable, knowledgeable, and always willing to help when needed. If you're someone who enjoys solving complex problems, taking ownership, and continuously learning, you'll appreciate the culture here. Looking back, I'm grateful for everything I learned during my time at Revolut.

Svantaggi

The probation period can be quite challenging because the expectations are high from the start. There is a lot to learn in a relatively short period, and it can feel a little overwhelming initially. That said, once you adapt to the pace and understand the processes, it becomes much more manageable and rewarding.

5,0
19 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Highly challenging culture that values your work

Svantaggi

Not for everyone. There is a high bar in performance and all are expected to excel at work.

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