Look elsewhere, Rockend's vision and focus are all wrong - Recensione dipendente - Dipendente anonimo presso Rockend Technology

Thank you for taking the time to share your feedback and experiences to us. As the leader of the Customer Experience Team I am always wanting to hear the thoughts and insights of our current and previous employees. To this point I thought that I would share that I (and the other senior leaders) review all of our on-boarding and exit interviews. For Rockend to continue to deliver outstanding Customer Experiences I am passionate in building amazing employee experiences as well one cannot occur without the other. I acknowledge that we have seen people leave the business and whilst we hate to lose our team members, this doesn’t mean that we are not focussed on internal growth and career development, we are. Just recently we have run themed days and meals for our employees over EOFY which is one of our busiest times. We are launching a new tool to allow our employees to provide us feedback on their work, customer feedback and our environment. These are just a few of the things that we are working on. As we move Rockend into its next chapter and work aggressively towards our vision we will need to adapt and refine. My team and I hold ourselves accountable to doing this in a way that brings our people on the journey with us, and we will seek our teams’ opinions. We have to be customer AND employee focussed if we are to maintain our position as a leader in the market and grow exponentially. This will mean that we listen even more to what our customers want and when they want it. To do this we have to run an efficient operation and this will mean changes, so that our customers get served quicker, our teams are trained and developed as we evolve. This will ensure that we maintain and improve on our great service levels. I am always open to feedback so please feel free to talk to me or anyone in my team. Regards Scott Chief Customer Officer