Google Sheets is used for entering important claim data that is not integrated into the claims dashboard; this is absolutely horrendous and archaic. Managers are clones. I see no changes being made and no independent thought being promoted. This place is stuck in start up mode without the tools to be ever be a major player. They use a lot of big words that result in so much less. Capturing .3% of the auto insurance market and not investing into internal systems is insane. You'll never grow like that.