Hope You Have A Lot of Patience - Recensione dipendente - Customer Service I presso Root Inc.

3,0
8 ott 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Somewhat easy to move up depending on the circumstances. They do offer a lot of job postings. I will admit the health insurance and PTO is great. They have also been great about letting us work from home during the pandemic.

Svantaggi

Very short, half hour lunch. Ridiculous, I've never had a job that gave me half an hour for lunch, even when I was a teen working retail. Micromanaging is the word here, so I hope you like your every move watched. Your schedule will get changed without warning, meetings will be added to your calendar and magically it's your fault for not coming to them even if you didn't know about them a couple hours before. The customers for this company are the worst - not the company's fault, but it grates on you after a while getting yelled at and verbally abused every single day and they don't allow you to hang up unless the caller starts being really, really aggressive. You have to have a lot of patience not to break down. They'll also ding you for attendance no matter what the reason, if the family member is injured or if you are ill they still count it against you.

avatar
Risposta di Root Inc.
4y
Thank you for taking the time to share your experience on Root’s Customer Support team. We appreciate all you do for our customers. Your review shows you’re currently at Root—we hope you’ll see improvements over time, and please feel welcome to be in touch with your manager or HRBP so that we can better support you.

Esplora altre recensioni su Root Inc.

5,0
23 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

remote, anywhere in the world pays for license

Svantaggi

no cons at the moment

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Risposta di Root Inc.
2mo
We're glad you enjoy working where it works best for you in the US. Thanks for the 5-star review.
2,0
1 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Remote tech company It was cool to have monthly meetings with the CEO . They kept you in the loop of what was going on

Svantaggi

My manager was horrible . Instead of development and truly helping the team we felt as if he was just against us Pay was lower and work load was higher

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