Profits over people - Recensione dipendente - Liability Claims Adjuster presso Root Inc.

The business model that they are employing is to maximize the company's profitability by minimizing their payroll expenses. Shortages in several departments means several days and more often several weeks before claims are addressed, not settled and closed but just addressed. The staffing shortage will likely lead to several department of insurance complaints which will be the only time that they act to try to address any issues. Many adjusters I knew worked unpaid hours just to be behind which lead to employee burnout and high turnover rates. The pay is also something that needs to be addressed, looking at similar jobs at other carriers it's easy to see up to a $5k - $10k difference.