Profits over people - Recensione dipendente - Customer Success Manager presso SAP

2,0
24 ott 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good benefits - PTO, unlimited, sick time, great health, insurance benefits, LTD/STD.

Svantaggi

Recent annual salary increases averaged 1,8% in the US resulting in adjustments that do not keep pace with inflation. Additionally, restricted stock units (RSUs) have been eliminated from compensation packages. There is a persistent concern regarding the threat of layoffs, which has led to a loss of experienced employees possessing the necessary skills to effectively support customers. Furthermore, there is a high prevalence of micromanagement within the management structure. Many managers lack the essential skills required for effective leadership. Opportunities for career progression are scarce, and employees are seldom granted the autonomy needed to perform their roles effectively. There is also a lack of adequate resources provided to support staff in delivering value to customers. The company has not fully transitioned into a true cloud-based organization; yet, there is an expectation for employees to operate as if it has. Most clients operate within private cloud environments, which limit visibility and complicate the delivery of value. Overall, these issues highlight significant challenges in talent retention, management effectiveness, and operational strategy.

Esplora altre recensioni su SAP

5,0
1 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great company to work, learn and contribute.

Svantaggi

Nothing major. Growth is slow

4,0
29 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I really liked my role at SAP. After being a cloud Customer Success Manager supporting strategic clients for several years, I moved into a group doing digital customer outreach including producing newsletters, release enablement, webcasts, documentation, event registrations, etc. Salary and bonuses were good, no complaints there.

Svantaggi

No real cons for the job that I was in, except that our group was eliminated by the corporate restructuring and reduction in workforce in North America in 2025. I would have loved to stay but unfortunately we probably showed up on a restructuring spreadsheet somewhere and it was determined that our services were no longer needed. We off-boarded most of our work to other existing employees (who already had full time jobs), which felt unfair to them, but that is how it shook out.

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