Terrible - Recensione dipendente - Team Leader presso SSP Group

1,0
24 feb 2016
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Not a 0 hours contract...... Potentially a 50% off employee card, however doesnt work in most locations/items if it was even worth using due to price increases. Monthly bonus if your unit hits it's targets and you have never been a minute late or sick

Svantaggi

Constantly variable shifts and swaps you cannot plan Employee programs and promotions are near non existant or a borderline scam/removed before you complete regional and Upper management have to approve every decision, it takes a long time to do the simplest of things if they are even done. Not paid past closing time Staff hours constantly cut back Staff privilges cut/non existant (not even allowd to make a drink on shift) Equipment constantly failing Staff members high sickness rate, many calls to cover shifts at last second Many rule, service and price changes leading to disgruntled customers Customers, you will be dealing with angry people in a rush who will treat you worse than dirt and let you know about it. Wage is minimum, possibly below if you are not paid for extra time you've needed to work past close due to staff shortages Mandatory random staff searches Increases in responsabilities but no reimbursments or wage increases

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5,0
4 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great team members and make money depend on the season

Svantaggi

management aren’t on site all the time due to managing multiple locations.

1,0
24 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The employee meal discount is genuinely helpful since bringing food into the airport or buying it from outside is difficult. Many hourly employees are friendly, supportive, and hardworking. Most frontline managers try their best and often go above and beyond despite the pressure they face.

Svantaggi

Senior leadership in the Northeast region operates with intimidation, ego, and favoritism, creating a toxic and unprofessional environment. Schedules are changed constantly with little notice, and employees are expected to work long, exhausting hours without regard for work–life balance. When employees speak up about burnout or need to call out due to exhaustion, they are often targeted instead of supported. Union employees frequently earn more than the supervisors responsible for managing them, which creates tension and undermines morale. Promotions are based on personal relationships rather than merit, and nepotism is widespread across multiple levels of leadership. HR functions more as a disciplinary weapon than a neutral resource for resolving issues or supporting employees. The overall culture is retaliatory, inconsistent, and not aligned with ethical or sustainable business practices.

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Risposta di SSP Group
4mo
We are sorry to hear about your negative experience. Your feedback is important to us,
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