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      Support Technican - Recensione dipendente - Technical Support presso Sage

      1,0
      6 gen 2019
      Technical support
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Hard to find any atm

      Svantaggi

      The customer services side of Sage has plummeted to new lows due to cost cutting. Be prepared for 1 hour telephone queues with customers justifiably angry. The customers then vent on surveys which then goes against your performance. They then expect you to generate sales with said angry customers. Management just seem to be oblivious to the issues or don't care. The final nail in the coffin was the pitiful bonus and pay rise received this year, despite Sage making hundreds of millions. Yeah thanks for nothing. This company cares about shareholders pockets and that is all. Not staff not customers just shareholders.

      Esplora altre recensioni su Sage

      5,0
      30 giu 2026
      Sales development representative (sdr)
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Great culture and positive environment

      Svantaggi

      Benefits are okay. Not best

      2,0
      8 giu 2026
      Account executive
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Svantaggi

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      1
      avatar
      Risposta di Sage
      3w
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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