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      Help Desk Analyst - Recensione dipendente - Help Desk Analyst presso Sage

      2,0
      14 mar 2015
      Help desk analyst
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Fellow workers good bunch people

      Svantaggi

      Higher ups clueless at times. Had no idea about the software we helped customers with, just looked at stats. We're treated as another working stiff. If you spent too long helping customers wondered why and then next day execs send email on how important customers are.

      Esplora altre recensioni su Sage

      5,0
      30 giu 2026
      Sales development representative (sdr)
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Great culture and positive environment

      Svantaggi

      Benefits are okay. Not best

      2,0
      8 giu 2026
      Account executive
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Svantaggi

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      1
      avatar
      Risposta di Sage
      3w
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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