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      Mentally destroying - Recensione dipendente - Customer Support presso Sage

      1,0
      21 feb 2024
      Customer support
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Salary, bonus, free breakfast paid voluntary days

      Svantaggi

      Constantly on your back to sell sell sell even though you’re employed as technical support. So many targets. Threatened with performance plans all the time. Even when you perform 10 out of 12 months if you miss 2 in a row or 2 in 3 you’re on a plan. All they care about is how many customers you get to buy SEB. Trap you with a good salary sell you a pipe dream give you a nightmare

      avatar
      Risposta di Sage
      2y
      Thank you for your feedback. We care about our colleagues and want them to be inspired and empowered to do great work not to be overwhelmed. So we are very sorry about your experience and strongly encourage you to speak to your manager about how you are feeling so that they can find the best way to support you. If you'd rather go a different route, please feel free to reach out to us at colleague.engagement@sage.com. We'd also highly recommend that you explore the wellbeing resources we have on our Wellbeing Hub as these are available to you anytime you need them.

      Esplora altre recensioni su Sage

      5,0
      21 giu 2026
      Professional services consultant
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Work life balance is the strongest attribute at Sage. Family matters and mental stablity is supported. Top notch benefits.

      Svantaggi

      Departments with mixed roles of similar tasks, yet separate teams without collaboration.

      2,0
      8 giu 2026
      Account executive
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Svantaggi

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      1
      avatar
      Risposta di Sage
      3w
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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