Poor management and false promises - Recensione dipendente - Account Manager presso Sage

The higher you go in management, the creepier it gets. Want a promotion and you are female? Be prepared to sell out. They change sales targets and what you will be rewarded for at the end of the month, and recently did this a week after the month had closed. Left multiple colleagues with next to no commission in the run up to Christmas. False promises and hyped up opportunities. Change the roles every quarter and brainwash you into thinking its a 'tactical change' which will benefit your role. They give no real insight into what the new role will look like, and no detail around the KPIs and what a sales person rewarded on. Many have gone from being high performers to under achieving due to this change and made to explain themselves like a child. They set unattainable targets and strip away the opportunity/product mix you are able to sell, but advise you they are simplifying the role to make it better for us, Another way for them to not pay their highly skilled staff. There is a team made up of idiots who came from external companies that Sage acquired. They are paid more than all other teams and continually lean on long-standing staff for help with Sage products, as they have no knowledge or willingness to learn themselves. Yet they are on the higher salary and are glorified script sales agents. They have no sales acumen or drive to learn the skills needed. Managers are under a lot of pressure and hide away from supporting their staff. I am yet to have any official training or coaching from a manager. Coaching should be a priority for managers and instead they spend the whole day in back to back meetings and have no time to speak to their team. The software systems used never update. Ironic, for a company who sells software. We keep manual spreadsheets for our sales and constantly battle to get rewarded, as some unwritten rule will allow the sale to fall into someone elses bank account. The worst thing, people who claim to be friendly colleagues are snakes. They have access to back systems and use this to claim high levels of commission for sales they did no work for. Meanwhile, the individuals who respect their colleagues and do the expected work end up penalised. These issues have been raised through formal processes and nothing changes. They then expect us to sell on products we have no access to data wise and have to pull the information from the customer themselves, an embarrassing display of desperation for us to hit targets. I have listed pay as a benefit, However, this has recently become more difficult as they have cut the commission due to raising targets to an unattainable level.