not good - Recensione dipendente - NOC Technician presso SageNet

We appreciate your feedback. We value the shared experiences of our associates, both current and former. Re: Pay. Our HR team conducts extensive research on compensation on all types of roles within different regions. Competitive pay and benefit packages are always key to recruiting and retaining talent, and never more so than it is in today’s marketplace. And, we believe we are competitive in this regard. Great reminder re: blaming the problem solver. Work in the NOC is indeed challenging. Our associates in the NOC are on the frontline and are often caught in the middle, trying to resolve customer issues not of their own making. Perhaps sometimes we’re too wrapped in our own jobs that we may fail to take the time to appreciate others’ contributions on a regular basis. We will continue to work on reminding supervisors, as well as other departments, of the absolutely vital role the NOC team plays in our success as a managed services company. Re: systems. Providing great NOC services means providing great people with great tools. We have invested heavily in this are in recent years but we realize there is more work to do. We are always looking for ways to improve our services and that involves some trial and error, Sometimes that means admitting when something isn’t working and making a switch. Improving our service delivery infrastructure is, and will likely always be, a process of continuous improvement. And finally, the old saying is probably too often still true, the squeaky wheel gets the grease.