Vantaggi
Good PTO policy - but could be better, and there is no formal comp time policy for exempt employees. If you don´t mind being on call 24/7 and working 60+ hours a week it´s not a bad place to work. Some divisions have different policies, and so this review may not pertain to all divisions. There used to be a strong focus on training, and setting firm career path goals and achievements, and this still exists in some places. I would strongly recommend you talk about the opportunities and career path options before you accept a position. Management staff are generally respectful, although budget cuts have forced some divisions to do more with less, and so the work load and stress levels have went up.
Svantaggi
Frequent mass terminations, out sourcing, off shoring, and general job abolishment. Seasoned employees are let go, and then new call centers are opened where the company can pay less. Benefits packages have been reduced every year for the past few years.