Vantaggi
You are doing relatively easy work, and your job tasks are demonstrated repeatedly during several weeks of paid training (instructor performs the tasks, students pay attention and are then able to perform the same tasks on their own classroom computers in a demo version of the computer system used. You receive (sometimes weekly/sometimes biweekly) constant feedback on your performance and the calls you've taken. There is an on site cafeteria that is easily accessible and is also affordable. It's seasonal work, but if you perform well enough, you may be hired as a permanent employment at the end of your term.
Svantaggi
You're expected to work lots of overtime during the peak season-- it is voluntary at first, but if enough people do not volunteer then employees are forced to work overtime. The job can get boring, as you're at your desk all day long taking calls, but you somewhat realize that when you take the job. Also, irate callers are always a pain-- for example if someone angry and upset calls because they have a late fee and want you to waive it, and you tell them late fees won't be waived as you're instructed to do, they demand to speak with a manager and, of course they get their fees waived and feel like they've "won."