Vantaggi
No overtime required, good training for future career. Great co-workers and customers. Good position for those who just want to go to work & not get ahead.
Svantaggi
The management in the call center do not seem to want to keep people who are real go-getters. They do not provide support needed for successful Acct Execs, they hire you to grow your acct base but they're answer when your accts grow to the point that you are not able to handle them is to take the accts away from you, which is in effect a pay cut as you bonus off of your acct volume. To top it off if you ever try to push for the additional help or changes you are labeled as a trouble maker. When I tried to go around one of the call center managers to get additional help I needed for a large acct I was bad mouthed to executive managers and written up multiple times got no support from HR.