Vantaggi
Staff where fun and helpful to work with. Community events where wonderful. bonus system was alright . loads of information at hand to learn from. Professional environment (mostly). felt good the first year (prior to AB mass layoffs)
Svantaggi
Start out at below market pay. You are not recognized for past experience; and are paid the same as someone fresh out of school. Goals and stats increase to the point of almost unbearable amounts to perfect although they can be done you must try very hard or work through breaks or before/after work starts. People are not spoken to if they work on breaks or before/after work starts and are able to keep pace with unrealistic requirements. Work is consistently taken out of country IE: laid off entire center in Alberta then hire more people in Mexico and Columbia, should be servicing Canadians with Canadians, where ever able. No ability to renegotiate contract, even when having the experience and being one of the top contributors of her/his peers; because of said experience. Top yearly bonus only 1 of 1000 people get, in yearly review, or know the right people. Scotia Bank cares more about the share holders then client or employee. In my honest opinion banks should not have shares it makes for a corrupt and harsh environment. ( This thought came to mind from Brian Porter talking about share holdings)