Vantaggi
The people in every unit I managed were exceptional and the reason customers returned. All have pride in their store.
Svantaggi
Entirely too much focus on badgering customers to buy in to a new members first culture. A few like the benefits of the shop your way program. Many others are not interested and may not return after the coached associates attempt to acquire email id's and credit applications. Then attempted new culture within the store is a nice idea however is very difficult to cascade onto $7.00 per hour, high turn over associates. This once great Co. Is in the fight of its life and sadly we remaining store leaders are faced with daily beat downs by DM's over daily metrics which will not be enough to make the stores profitable. Our competition is rich and have figured out to just treat customers in a friendly way, have quality goods at competitive prices and win. My Sears has moved into an existence of pushing daily manipulated service data which gives a false read on the current store reality.