Not as boring as regular retail but still not worth it... - Recensione dipendente - Dipendente anonimo presso Second Time Around

Dear Former 2TA Employee- Very tough commentary to read—on many levels. Over the past 18 months, we have strived to deliver an open, collaborative, transparent culture where we hold everyone accountable—from the top to the bottom---not only for results, but more importantly for the creation of a culture of integrity and transparency. This culture extends not only to our internal employees, but to our customers and consignors where treating people openly and honestly and being upfront is critical. You are correct that we have a contract with our consignors that does not hold us responsible for lost or stolen items. Unfortunately, like every retailer, we do face issues with “shrink” and stolen items. As a former member of our team, however, you should also know that not only do we typically honor consignors with credits when items are lost or stolen, but we continue to provide training for employees around loss and prevention so that they are armed with tools to help prevent shrink from happening. In terms of any unethical practices or “shady business” done by corporate or “in-store”, you are right that I am not aware of this—if I was, it would end immediately. Period. With 40+ stores, we rely on the trust, integrity, and partnership of our store team to let us know when they see anything wrong or against corporate culture or policy. We have a responsibility to you to provide you with a safe environment to come forward and thus have consistently communicated our open-door policy. We believe you have a responsibility to us to say something if you see something. "See something, say something"- we always promise to research it and get to the core of the issue. Unethical work practices are absolutely not acceptable. Lastly, as a former employee, you know we continue to work on improving our benefits and overall package for employees—and have done just that in the past 18 months with the addition of new benefits, improved salary and bonus program, and many little signs of appreciation from free lunches to additional discounts. We would love it if you could come forward to talk to us specifically about your concerns so that we can research, address, and use this knowledge to be better. Best of luck Kristin CEO