Vantaggi
I enjoy being a resource for my fellow employees of Securian. We get dedicated time off the phones to assist with escalations or calls that require additional research.
Svantaggi
We are treated like mushrooms; kept in the dark and feed BS. Management doesn't really listen to the feedback we provide them. In addition, Securian takes forever to change when a problem has been identified. It is more like they ignore the problem and hope it goes away, rather than aggressive fix the problem. Lastly, they implement systems without the end user in mind. For example, they recently overhauled their system so that it is more current in the year 2020. Then they implemented a system that doesn't interact with the system they implemented. In fact, it is so incompatible that they had to train specific users on how to work this new system, and if they are out of the office then the rest of the call center is up the creek!