If you have experience stay away - Recensione dipendente - Service Center Representative presso Sedgwick

1,0
16 giu 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

It's a job that pays and you can work from home...?

Svantaggi

If you have experience in claims or anywhere in the workforce outside of this company don't apply. They don't pay a liveable wage but expect you to pay for childcare while you work from home, how can you? There is no opportunity for advancement at all there are people that I work with that have been with the company for 8 plus years and are still in the same position with slightly better pay than when they started, still unlivable wage... You can apply all day long as a current employee but you will never get hired into a higher position. They don't train you but score/rate you on what you don't know. I have worked for other insurance companies...State Farm, Geico, to name the big ones and this is by far the worst one. I am not sure how they still have clients to serve if they treat their internal customers this badly.

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5,0
28 mag 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Fully Remote Flexibility — Many roles allow employees to work 100% from home, giving you control over your environment and eliminating commute time.

Svantaggi

Department Variability — Employee experience can differ widely depending on manager, team, and role type.

1,0
22 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The benefits are okay I suppose but they'll deduct your PTO from your severance pay. It's basically a ripoff loan.

Svantaggi

-Constant harassment and hounding from Team Leads. -Unrealistic expectations for case load productivity. Mind you, the maximum expected amount of diaries to be completed is 80+. You're expected to make and take calls while also juggling case notes, emails,and Teams messages that pull you away from your current task. And the workload is moved constantly, regardless of an employee is absent,tardy, or even still present despite being heavy across the board. But you're expected to finish it all "productively" within 8 hours. No overtime and minimal assistance. -Good audit scores don't matter. You could have 98% to 100% , leadership will burn you for missing a few notes or if you're behind on other people's work while also being behind on yours. They say they're understaffed but they refuse to hire more people unless it's your replacement. -You're practically working on a sinking ship.

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