Vantaggi
The benefits are decent as while as PTO(that is when they actually let you use it)
Svantaggi
Where do I even begin. Management is AWFUL. In onboarding you are told one thing and then when they throw you into you permanent teams they tell you something completely different. I was terminated for “call avoidance” for transferring companies that were not supposed to be in my que back to the appropriate department. So I should take the call and possibly give incorrect information because I am not familiar with the client’s policies and procedures? No coaching, no write up, just terminated. I did not have one occurrence. In 6 months I was never late nor did I call out. I worked pretty freaking hard those 6 months only to be thrown out like trash because I transferred a few calls out of 70-75 I took everyday. I’ve been in customer service for over 14 years and have never experienced anything like this company; unorganized and definitely not a company where “caring counts”. Because of this experience I will never go into a customer service role. My mental health was at it’s worse when I was employed with this company. I would advise anyone thinking about applying or working for this company to make sure you are going into the role you applied for!