Petty, backward, unethical - avoid at all costs - Recensione dipendente - Manager presso Servcorp

I left Servcorp some years ago, but was prompted to do a search on my old company following the recent ACCC enquiry into their unethical practices (can't believe it has taken so long). My jaw dropped when I saw their Glassdoor score, because I have never met a former worker who had anything positive to say about the firm. Be VERY wary of reviews from current employees. All of the negative reviews are spot on - everything from the dress code that belongs in an episode of Mad Men to the crappy jobs professional women are forced to do and the bullying from upper management. The "bonus" system is a way of making support staff overcharge clients. If a client hands a letter to the receptionist, she will charge $5 to toss it in the mail tray. Staff that don't make bonus are chastised and belittled. The overcharging of clients is ridiculous, unethical and embarrassing for the client-facing staff. Question it, and you will find yourself getting an official caution for "attitude". The MD/CEO has Trump-level delusions about his own wealth and importance and rules by intimidation and belittling. The positive reviews from current employees will have been done under pressure - believe me, they *will* hunt down anyone who gives less than a stellar review and make their life hell! As a floor manager, you are given no real authority - hiring new staff (which had to be done constantly because of the massive turnover) was most difficult because you had to pass over talented, clever candidates in favour of those who have the "Servcorp look" (young, thin, preferably blonde and comfortable in sky-high heels and tight outfits) This was by far the worst job I have ever had