Circumstances make it hard to succeed - Recensione dipendente - Sales Development Representative (SDR) presso ServiceTitan

3,0
14 dic 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Decent pay. A few awesome SDR managers (some not so awesome). Infinite amount of resources. Unlimited time off (also a con, will go into detail below).

Svantaggi

Where do I start. You will cold call all day long, and obviously that's the sdrs job, but here it was extra difficult considering you're more than likely (I was) handed a already ran through list of accounts. I literally ran out of potential accounts to call who hadn't told me to eff off within only a few months. You're expected to still hit your call quota however, so this means calling the same people, who already told you to eff off. The sdr managers will still sell you this idea that you can make it happen. It must be you! You're just not using the right approach! We need to do more roleplaying!....it's like....uhhh no. This guy literally said he wants nothing to do with a software, doesn't have the cash, already has one he absolutely loves for a fraction of the cost etc etc. You're still expected to call and pester these people. It's ridiculous. Almost impossible to hit your sales quotas with a trash list of accounts, again, most of these have already told the previous sdr to kick rocks who worked them. The software is the highest priced in the industry as well, and most of these people you call are aware of it, and already have a cheaper one they are very happy with. Nope, still must call and pitch. I left for these reasons. I had zero accounts left to call, all either were bad accounts (wrong numbers, not the right place etc) or they were extremely hostile and told me to stop calling. But if you want to keep your job, you have to keep calling. Extremely high turnover rate for this reason. Unlimited time off is a sham. Sure, you can take it.....but it will effect the odds of you hitting your quota, so unless you have a good territory and are on the right track, you can't afford to take time off. With traditional PTO, you take it because it's earned and your employer has no say in it for the most part, not the case here.

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5,0
30 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

great product, demos are put up for you.

Svantaggi

quota is a little unreasonable. pipeline can be garbage.

1,0
17 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Svantaggi

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

5
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