Avoid this place at all costs - trust me - read ** - Recensione dipendente - Sales Development Representative (SDR) presso ServiceTitan

1,0
4 gen 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

-Your coworkers (Other SDRs) you work with are cool and just happy to be there -Health benefits

Svantaggi

-Don't ever come work here. Management needs a massive wake up call. They are on their high horse and barely doing anything in the background while the SDRs hustle hard to get fired left and right for doing so. -You are literally just a number. They will fire you so fast and not even think about you ever again. They are constantly interviewing because they know this. You will not get a severance greater than two weeks. -No EOY bonus at all -You are provided with the worlds worst leads. Literally, you will receive leads that were disqualified a month ago, then recycled back to you in hopes of a different result (insane). -Management is absolutely useless. Does nothing to try to better and coach you up. -Management literally cancels more than half of the scheduled meetings per week for whatever personal reason that pertains to them. -Pay is 60k base and they don't even ever tell you exactly how the commission works. They just say if you hit all of your quota, this is what should be expected. No clear commission structured plan. -You are expected to be up and running by 7:30am and keep your foot on the gas till 4pm+. -You are absolutely nothing more than a glorified telemarketer. -If you miss a day of work, you are expected to make up those dials and emails required for the day. Does not matter if you took 4 days off for PTO, you will be expected to make up those four days of results up, for that month, otherwise it is a violation and you will get written up and put on a coaching plan. -They provide you with a false sense of hoping by talking about promotion possibilities. Instead, usually everyone gets fired over time because all those previously promoted do not coach or assist newer members. -SDRs are supposed to pass interested leads to Account Executives to close the deal. If any of the information the SDR noted during their initial call with the prospect is incorrect, the SDR can lose the entire deal/commission, while the Account Executive can still proceed to close it and make money. (This ones absolutely nuts) -You can have hours of talk time per day, but if you didn't hit your dial quota, you will still be flagged and have the expectation to make up the necessary dials.

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5,0
3 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great company great people great place

Svantaggi

slow promotion path to where you wanna go

1,0
17 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Svantaggi

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

5
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