Okay place to start career - Recensione dipendente - Sales Development Representative (SDR) presso ServiceTitan

1,0
2 set 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Pay-60k base Good training I had great managers, can’t vouch for the rest of them.

Svantaggi

Once the sales org didn’t hit quota everything started going downhill. The leads are horrible, mostly recycled from past sdrs. Lots of micromanaging and meaningless tasks to do. If you don’t complete them you will be put on a pip regardless if you hit quota that month. Also the AEs will try to disqualify any opportunity that is not an easy win and leadership does nothing about this. I had a few instances where an AE was rude to the owner and made them leave the demo early so they could disqualify the opp. Icp is also way too specific leading to more opportunities that are disqualified. All of this makes it hard to hit quota which is why every sdr I started with (there were over 20 of us) is gone within a year. Overall it’s a decent place to start a sales career but don’t plan on staying long. Get some experience for your resume and move on to a better company.

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5,0
30 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

great product, demos are put up for you.

Svantaggi

quota is a little unreasonable. pipeline can be garbage.

1,0
17 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Svantaggi

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

5
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