Terrible Rating system. You can never win - Recensione dipendente - Personal Shopper presso Shipt

1,0
15 mag 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Prefered members are good b/c you can have repeat good customers and leave out the bad. Sounds too good to be true. And that's because it is. They ruin everything with their rating system.

Svantaggi

The rating system on Shipt is absolute cancer. They take the last 50 deliveries and use that to base your ability to receive orders. So 50 5 star ratings is perfect. But if you ever, ever, ever, get 1 rating under 5 stars, expect your orders sent being sent to you to drop about %60 percent. If you ever, ever, ever, get another rating less than perfect 5 stars and you already ahve say 1 4 star rating. Expect your order to almost vanish. It's a desert wasteland. The only orders you will be getting now are the non tipper, low low tipper, and customers who love to rate less than 5 stars. 100% you are never going to return to a perfect score, because you need 50 orders to remove that 1 "bad" 4 star rating. Yes a 4 star is just as bad as a 1 star on Shipt. But remember what I said above, the only orders you are going to get are more bad customers. The orders that all the current perfect 50 5 star shoppers don't want, you get those. But even worse, if your avg is like a 4.94 vs say a 4.97, you won't even see the bad orders b/c orders wont even get sent to you b/c all the people above you are grabbing them. You literally are only going to get the no tip orders sent to you b/c all the people above you know who these customers are and they reject them further sending them down the line where you are.

Esplora altre recensioni su Shipt

5,0
29 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Excellent company culture, strong collaboration and communication

Svantaggi

None to speak of, company environment is great.

2,0
1 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good pay, extremely cushy work environment (see cons below), access to most modern tech stacks. I have enjoyed some of my time at Shipt as I had some autonomy in what I work on. That has changed recently, however.

Svantaggi

Major disfunction originating from leadership. The product model and processes has always been messed up. Quarterly planning is an absolute nightmare, with garbage PRDs being AI generated causing engineering managers and project leads to be inundated with PRD reviews of half-baked ideas. Every quarter, a majority of product initiatives are "kicked off" late in the quarter due to miscommunication or lack of requirements, and engineering is forced to scramble to meet deadlines. No one (engineering, product, design) believes in the work that is dictated from the leadership team. Tech initiatives are crowded out by last minute projects that have no impact on business metrics. Arbitrary deadlines are set by leadership with no justification short of "we should move faster". Target needs to clean house and put their own people in place. There's an extreme lack of accountability at every level of this organization. Some engineers do minimal work and can coast for years. Leadership oversees farcical projects that never move the needle, yet they stay in their position. Unlimited PTO results in inefficiencies as key contributors for projects will be gone for weeks at a time.

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