Permanently deactivated shopper - Recensione dipendente - Shipt Personal Shopper presso Shipt

1,0
21 ott 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

None, there are absolutely no pros when it comes to Shipt!

Svantaggi

The shopper app is garbage! They have a rating system that is a set up. If a customer gives you a thumbs down for any reason at all, it severely affects her rating. A lot of times, customers will become angry if they store does not have an item and they ordered causing them to give you a thumbs down. Shipt expects you to keep a rating no lower than 4.98 stars. It’s extremely difficult once you dip below that rating it’s a wrap you will hardly receive any orders and when you do, they will not be worth your time. The customer service they provide for their shoppers exponentially and completely useless company is hands-down, is the l worst companies I have ever worked for. I received an email stating my Shopper account has been permanently deactivated. When I contacted them by phone, they had no information and repeatedly told me I must reply to the email if I want answers as to why. When I replied to the email, I received no response. Several messages, requesting the details as to why my account was permanently deactivated. I have yet to receive a response. A lot of my customers chose me as their preferred shopper, which let me know that I left the majority of my customers were more than satisfied with their orders when I shop for them. Shipt owes me an explanation as to why my Shopper account was permanently deactivated. This is completely unfair and unacceptable and I am sure there are many shoppers that feel the same way as me. I would advise anyone that is considering working for this company, save themselves from disappointment and look elsewhere. I’m going to be looking into any sort of legal action that I can take on my behalf against this company they are taking vantage of us, and and then throwing us in the trash, while they recruit new shoppers.

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5,0
29 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Excellent company culture, strong collaboration and communication

Svantaggi

None to speak of, company environment is great.

2,0
1 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good pay, extremely cushy work environment (see cons below), access to most modern tech stacks. I have enjoyed some of my time at Shipt as I had some autonomy in what I work on. That has changed recently, however.

Svantaggi

Major disfunction originating from leadership. The product model and processes has always been messed up. Quarterly planning is an absolute nightmare, with garbage PRDs being AI generated causing engineering managers and project leads to be inundated with PRD reviews of half-baked ideas. Every quarter, a majority of product initiatives are "kicked off" late in the quarter due to miscommunication or lack of requirements, and engineering is forced to scramble to meet deadlines. No one (engineering, product, design) believes in the work that is dictated from the leadership team. Tech initiatives are crowded out by last minute projects that have no impact on business metrics. Arbitrary deadlines are set by leadership with no justification short of "we should move faster". Target needs to clean house and put their own people in place. There's an extreme lack of accountability at every level of this organization. Some engineers do minimal work and can coast for years. Leadership oversees farcical projects that never move the needle, yet they stay in their position. Unlimited PTO results in inefficiencies as key contributors for projects will be gone for weeks at a time.

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