No humans, just algorithm based judgement - Recensione dipendente - Personal Shopper presso Shipt

1,0
20 dic 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

They make it easy to schedule your hours & the app functions better than most gig apps.

Svantaggi

They're inflexible, be careful about dropping orders early on because if you drop below 90% completion they will automatically deactivate you. The appeal process is automatic, no human sees it, and the deactivations are permanent. You'll get a warning email, but if your area isn't busy enough to do enough orders to raise the percentage before the deadline then there is nothing you can do and the algorithm doesn't have he ability to care. After deactivation you'll keep receiving kudos from the app and tips from customers as they're sent in after the fact, so you'll keep getting notifications that say "your doing a great job!" "your on time bonus is on the way!" "you have more top ratings!" etc knowing that they've already put a permanent block on you via your SSN so you never have the chance to even try again. Honestly I don't know that I would ever recommend trying Shipt solely on the basis that the termination system doesn't actually give anyone the chance to fix any mistakes they make early on, allowing that kind of snap judgement without a human involved while under 100 orders is frankly bizarre.

Esplora altre recensioni su Shipt

5,0
3 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The people here are great.

Svantaggi

They could improve the career growth opportunities.

2,0
1 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good pay, extremely cushy work environment (see cons below), access to most modern tech stacks. I have enjoyed some of my time at Shipt as I had some autonomy in what I work on. That has changed recently, however.

Svantaggi

Major disfunction originating from leadership. The product model and processes has always been messed up. Quarterly planning is an absolute nightmare, with garbage PRDs being AI generated causing engineering managers and project leads to be inundated with PRD reviews of half-baked ideas. Every quarter, a majority of product initiatives are "kicked off" late in the quarter due to miscommunication or lack of requirements, and engineering is forced to scramble to meet deadlines. No one (engineering, product, design) believes in the work that is dictated from the leadership team. Tech initiatives are crowded out by last minute projects that have no impact on business metrics. Arbitrary deadlines are set by leadership with no justification short of "we should move faster". Target needs to clean house and put their own people in place. There's an extreme lack of accountability at every level of this organization. Some engineers do minimal work and can coast for years. Leadership oversees farcical projects that never move the needle, yet they stay in their position. Unlimited PTO results in inefficiencies as key contributors for projects will be gone for weeks at a time.

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