Care more about stats than customer which is disappointing. - Recensione dipendente - Customer Success Guru presso Shopify

My manager got mad at me because my time in between calls was a minute longer than other people. It was pointed out that I finish my calls 6 minutes quicker than the rest of my team so I should just keep the customer on the line for an extra minute while I take notes so that my stats look better. This is from a company that "doesn't care about stats". I gave my notice after that because I don't want to take a customers time up just to make my stats better. It's sad because they seem like a good company but that just screams caring more about stats and bottom line than customers.