Whirlwind - Recensione dipendente - Technical Support presso Simpro

Thank you for taking the time to share your feedback. We understand that change can be challenging and we want to acknowledge the impact it has on our team. Change is a necessary part of growth as we adapt to the dynamic industry we serve and strive to improve how we best service our customers and work together. Our transition to the Powered Services Model in early 2024 was an essential step toward achieving our vision of providing innovative solutions for our customers. These shifts required us to streamline processes and align teams, which unfortunately led to some difficult decisions, including layoffs. At the same time, it also led to growth opportunities for many of our employees, while giving all team members access to more teammates, expanded knowledge and shared expertise across our product lines. By coming together as one cohesive group, we're building a stronger foundation for collaboration, innovation and delivering exceptional value to our customers. We understand that change can sometimes feel like “flip-flopping,” but we've never wavered on our top priority: focusing on our customers and providing them with the best solutions. Changes in processes or priorities are made with this goal in mind, ensuring we adapt to the needs of the market and our business. We appreciate your feedback as it helps us navigate these changes thoughtfully and with continuous improvement in mind. Thanks for being a part of our success and we're appreciative of the time you were with us. Best of luck to you.