Smartsheet

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Good company accept the SDR team - Recensione dipendente - Dipendente anonimo presso Smartsheet

3,0

24 ott 2017

Dipendente anonimo

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

The CDM team is great! The management is very supportive and they set you up to succeed in that role. Most of the account are fairly healthy and customers generally like the product.

Svantaggi

Unfortunately all teams aren’t created equal, atleast in the sales vertical. The poor SDR’s are micromanaged and treated like 2nd class citizens. And it’s now becoming a trend that when they go to HR about their mistreatment, they’re fired. I didn’t realize Smartsheet was the type of company that tolerated retaliation against employees for expressing their concerns. HR is supposed to be a safe place, but apparently not at this company. I’m lucky enough to be apart of a great team there and haven’t had a reason to go but I feel like if I ever did, my days here would be numbered.

Risposta di Smartsheet

Thanks for your feedback. We’re glad you appreciate the client development (CDM) sales culture in Boston. The sales development representative (SDR) position provides an early-career entry point to commercial sales. Success involves consistently hitting several metrics, and our intention is for SDRs to have frequent coaching sessions with their direct manager. With strong performance, there is the opportunity for advancement. We have seen more promotions on this team than departures. In fact, our attrition on this team is less than our overall company trend, which is already below industry averages. Regarding retaliation -- your first thought was correct -- we do not tolerate it. Perceptions of hiring decisions are often the result of not having all of the data, due to protecting that individual’s right to privacy, not the absence of a thorough evaluation process. --Kara Hamilton, VP of People Operations

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5,0

11 giu 2026

Tier 2 technical support

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Great collaborative environment and competitive

Svantaggi

Easily overwhelmed with phone calls, chats, and emails.

Risposta di Smartsheet

We're so happy to hear that you're happy here! Collaboration with a healthy dose of competition is always great to hear, thank you for your review!

2,0

9 lug 2026

Data scientist

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

- Remote work - Genuinely talented and collaborative individual contributors across data science and analytics - Interesting problem space with real product and customer data to work with

Svantaggi

- BI leadership does not have hands-on data science experience, which showed in how projects were scoped, evaluated, and prioritized. - Lack of clear leadership direction for the data science function. Priorities shifted frequently, and long-term strategy was hard to pin down, which made it difficult to invest in impactful work. - Career development conversations did not match outcomes. In my case, a promotion was discussed and promised by the leadership, and I was laid off shortly after. Whether that reflects poor planning or poor faith, it left me questioning the integrity of the process. - Transparency around organizational decisions was limited, which eroded trust on the team.

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Smartsheet

Good company accept the SDR team - Recensione dipendente - Dipendente anonimo presso Smartsheet

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