Opportunity to Make a Meaningful Impact - Recensione dipendente - Director, Business Operations presso Smartsheet

5,0
1 dic 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great company to work for. Employees are motivated to help each other grow the business. Company culture is to based on mutual respect but also challenge one another if necessary.

Svantaggi

There are still operational processes that need to be improved as the company went through rapid growth.

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Risposta di Smartsheet
3y
I appreciate you taking the time to share your Smartsheet experience! As we continue to expand globally and evolve as a modern workplace, it’s deeply important to me and our leadership team to maintain our unique culture built by the incredible people you mentioned. As you know, we believe in continuous process improvement and our teams are continually sharpening how we can find efficiencies within our organization – which makes honest observations like yours so valuable for us to reflect and adapt practices – especially as we grow our presence in Japan and APAC. I welcome the opportunity to discuss ideas you have to help streamline operational processes that could scale with our increased growth. Please feel free to reach out to your manager, People Business Partner, or me at any time. Thank you for playing a part in how we grow together. – Mike Arntz, Chief Revenue Officer & Executive Vice President, Worldwide Field Operations.

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5,0
11 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great collaborative environment and competitive

Svantaggi

Easily overwhelmed with phone calls, chats, and emails.

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Risposta di Smartsheet
2w
We're so happy to hear that you're happy here! Collaboration with a healthy dose of competition is always great to hear, thank you for your review!
1,0
26 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

Svantaggi

Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

1
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Risposta di Smartsheet
3w
Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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