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      Smartsheet

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      Recensioni su Smartsheet

      Smartsheet is a solid company but compensation, career growth, and leadership inconsistencies hold it back. - Recensione dipendente - Technical Solutions Engineer presso Smartsheet

      3,0
      11 mar 2025
      Technical solutions engineer
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Smart & Talented Colleagues – You’ll work with highly skilled professionals who are passionate about problem-solving and the product. ✔ Strong Product & Market Position – Smartsheet is a leader in work management, constantly expanding features to stay competitive. ✔ Work-Life Balance (Varies by Team) – Some teams offer reasonable hours and remote flexibility, but it depends on leadership. ✔ Opportunity to Innovate – If you're proactive, you can own projects and improve workflows, though leadership buy-in isn’t always guaranteed. ✔ Employee Resource Groups (ERGs) – Well-organized communities like the Military ERG provide networking and engagement opportunities.

      Svantaggi

      ❌ Low Base Salary & Unreliable Commission – Pay is below market, and commission structures can be inconsistent. ❌ Slow & Unclear Career Growth – Promotions and raises are infrequent unless you push aggressively or threaten to leave. ❌ Inconsistent Leadership – Some leaders are great, but decision-making often feels reactive rather than strategic. ❌ Scaling Challenges – Growth is outpacing internal processes, leading to inefficiencies and overworked teams. ❌ No Counteroffer Policy = High Turnover – The company refuses to counter external offers, leading to talent drain.

      avatar
      Risposta di Smartsheet
      1y
      Thank you for taking the time to provide all of your feedback. We’re happy to hear that you found a community at Smartsheet through our ERGs, had a great work-life balance, and created relationships with your colleagues. We agree - we have some of the brightest and best talent here at Smartsheet! The opportunities that our employees have to innovate (especially during Hack the Sheet) have resulted in new features, as well as a space to get creative and have fun. We also appreciate the feedback provided on areas we can improve. In regards to our compensation - we conduct an annual review of all pay ranges to ensure that we remain competitive in the market. Along with this, our Talent Management team has a robust talent review process that ensures employees are recognized for their performance, which includes promotions and raises. In regards to leadership, decision making, and internal processes - we are going through a time of high growth and change. However, times of growth can also be an opportunity to evaluate our internal processes and make changes to ensure that we are able to keep up. We appreciate all of the advice to management to ensure we remain a great place to work, thank you again!

      Esplora altre recensioni su Smartsheet

      5,0
      11 giu 2026
      Tier 2 technical support
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Great collaborative environment and competitive

      Svantaggi

      Easily overwhelmed with phone calls, chats, and emails.

      avatar
      Risposta di Smartsheet
      2w
      We're so happy to hear that you're happy here! Collaboration with a healthy dose of competition is always great to hear, thank you for your review!
      1,0
      26 mag 2026
      Senior software developer
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

      Svantaggi

      Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

      1
      avatar
      Risposta di Smartsheet
      4w
      Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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