- - Recensione dipendente - Sales and Service Manager presso Smoobu

Team Culture: Collaboration at the team level is characterized by strong solidarity and genuine mutual respect. Corporate Perks: Great corporate benefits thanks to the connection with the parent company (HomeToGo), including sports memberships and various discounts.

Lack of Sustainable HR Management: Decisions regarding contract renewals and durations often feel arbitrary and purely budget-driven. Management fails to realize the operational damage caused by losing implicit process knowledge (know-how) in day-to-day business. Shifting Risks onto Employees: When recruiting missteps lead to critical staffing shortages (e.g., in sensitive areas like Billing), the company attempts to bring back experienced former employees to "extinguish the fire." However, instead of offering long-term stability in return, they only offer short-term, fixed-contract extensions. This demonstrates a clear lack of respect for expertise that delivers immediate ROI. Inconsistent Negotiation Tactics: Alleged qualification gaps (such as German language proficiency) are used as leverage during contract talks to push down terms or contract lengths. This is highly paradoxical, considering that the daily workload is handled flawlessly for months in five or six other international languages. Furthermore, new hires who also do not speak German are brought in, only to be let go during their probation period.

The people: everyone is approachable. The culture: the company is very open to new ideas, challenging the status quo, and suggesting initiatives. The growth possibilities: the performance reviews are frequent, fair, and growth is supported.

Slight lack of process and structure