Vantaggi
Helping people and teleworking are the only real pros. Pay seems good but after having to pay around 300 a pay for insurances, and not to mention you are forced to pay a percentage into a pension, and taxes (not like the government jobs of the 80s).... take home pay is around 45% of pay and is well below average private sector pay.
Svantaggi
Stressful. Callers scream/yell/curse/call you names because of they had to wait to speak to someone and because they want to argue about ssa policies, which are available online. Not enough staff because of the knowledge that is needed, treatment from callers and pay. The pay is not worth it. Training does not come close to training everything. They throw you on the phone without the correct knowledge and sups listen to your calls and tell you everything that you did was wrong, One would think they would realize that a better training program needs to happen. They lost a large number of employees over the past few months.