Excellent Customer Service, Teammates that go above and beyond - Recensione dipendente - Patient Health Advocate presso Somatus

Amazing team, makes you feel like you’re family. Pay is decent. All equipment provided. Flexibility Being able to interact with many people. Benefits are good and not expensive.

Constant changes are made sometimes feels like there’s not much thought to it.

Literally just the mileage checks.

Constant layoffs, 3 since I’ve been here for 2 years. Mangement doesn’t care about you or your home life. They want metrics and numbers. You harass people all day even when they’ve declined to verify hipaa and services. They have a whole department for these calls yet leave it to the PHAs on top of their daily work. Even when members say no, they make you harass them again in a few months so they can decline again, leading to getting cussed out and abused by these members. They have no communication with procedure changes and policies. They change every week. You find out until you’re audited. They assign you new regions or other people regions without notice. You go from a manageable panel to a ridiculous amount of patients and they still want you to travel 5/10x a week.