Hard to work - Recensione dipendente - Enterprise Account Manager presso Sovos

Thank you for sharing your feedback. We’re pleased to hear that you appreciated the structure of the company and the availability of free courses during your time here, which are initiatives we take pride in offering to support continuous learning and growth. We understand your concerns about the focus on internal processes and the need to be more responsive to customer requirements. We strive to maintain a balance between our internal operations and delivering the best possible service to our customers, and we clearly have room for improvement in that area. We value customer feedback, and your observation regarding missed sales opportunities is something we take seriously. It’s concerning to hear that you felt your concerns weren’t addressed, as it’s critical to us that we listen to and act on feedback from our team members. We are currently reviewing our processes to ensure that we remain agile and responsive to customer needs while still maintaining operational efficiency. Your insights are important as we continue to fine-tune our approach and ensure we meet our customers' expectations while delivering on our commitments. We deeply appreciate you for bringing this to our attention. We wish you the best of luck as you progress in your career beyond Sovos. Best, Alice Katwan President, Revenue