Stress-Inducing Nightmare - Recensione dipendente - Field Technician presso Spectrum

My best advice for any prospective employee for this company is to run away, as fast as you can. I got out as soon as I could. I'm serious, this company is comically incompetent. Only take this job if you have absolutely no other alternatives. I am not exaggerating when I say this is the WORST company I have ever dealt with and worked for. Time Warner Cable/Charter/Spectrum is an absolutely toxic work environment. It embodies everything that is wrong with the American corporate culture. You will soon realize that many departments and employees are out for themselves and there is little team work between departments. It is best to describe this company as a burgeoning, unfeeling, unorganized, greedy Scrooge that will squeeze every penny out of their customers and employees. People frequently shift problems and shoddy work onto others, and get away with it due to the sheer size and anarchy of company records. I've frequently had to clean up after contractors that did below sub-par work for customers, or had to fix peoples' cable bill (otherwise equipment would not activate) because a sales rep wanted commission and signed customers up for unwanted services. Of course when you try to fix these issues, your hands are tied by a maze of bureaucracy and red tape. This is assuming you were lucky enough to have been assigned working equipment, since you will be restocked with refurbished equipment. Management will burden ridiculous standards onto you and will only care about you as an individual based on how many arbitrary productivity points and "customer satisfaction" surveys you can bring to the table. It was expected of me to do 7 "trouble call" repair appointments in a single 8 hour day. Think about it, how much room does this leave for breaks, travel between job sites, or flexibility to deal with unexpected challenges in the field (and you WILL run into many)? Don't take my word for how terrible this company is. Google search "worst companies in america" and you will find Time Warner is commonly mentioned. They may have changed there name, but it's the same status quo. Ask the general public about their experiences with this company and you will find much the same. The reputation speaks for itself. I have forever lost all respect for Time Warner Cable/Spectrum/Charter and never want to deal with them again in any way, shape, or form.