People seem to think they can treat the employees of their cable company/isp as absolute garbage and the company doesn’t treat the employees much better. The company is very much against working from home and sharing many concerns will be met with the response, “if you don’t like it here find another job.” You will be treated as a number, a replaceable resource to be exploited. Things can change at the drop of a hat. The calls and situations you’re handling will change often.