Better to avoid for Customer Care - Recensione dipendente - Customer Care Representative presso Spokeo

3,0
3 ott 2016
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Free food and insurance benefits are great. The people you work with are honest and caring, and treat you like a human. There are a lot of events, raffles, and perks that happen frequently.

Svantaggi

The actual work is a nightmare. They have a terrible, almost crooked billing practice that borders on theft. I felt that I was exploiting people. I did not enjoy the work I had to endure, which was mostly hostile people that were screwed over. Nepotism, and a lot of it. People who get promoted are people who go to all the events and devote their lives to the company. I did not see a real work/life balance nor any growth unless I sucked up to the people above everyday. Also, Customer Care is treated like crap from engineers. They do not even look at your nor acknowledge your existence, even though it Customer Care that helps them keep their job. Finally, the pay and any raises to it, is entirely dependent upon the metrics of your work, which is utter non-sense.

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5,0
10 nov 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good company culture and good people to work with.

Svantaggi

401k matching stops and less bonus.

1,0
26 nov 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I worked on the email team a millennia ago, not sure if it still exists today. It was a fun job not answering calls. Very small biannual raises, maybe a quarter or two increase an hour. They reward seniority and tenure. Actually, it's one of the reasons why I left, couldn't stomach seeing some of the leadership day-in-day-out. One of the team leads couldn't contain his energy whenever he was provided attractive female customer service agents to supervise, tried to put on alpha-ish displays and wore small tight shirts. Kind of created a weird aggro morale for his team, even promoted several times up to executive office for some reason. BUT thankfully, my coworkers were awesome!! This was definitely a temporary job for someone in between careers, there were lots of unique personalities, lots of snacks, company events, so I'd say the morale team (yes one of those existed) did a pretty good job.

Svantaggi

Whoops, just read the above

2
avatar
Risposta di Spokeo
6mo
Thank you for sharing your recollections; we are sincerely sorry that aspects of your experience, particularly around leadership conduct and growth opportunities, left a poor impression. Though much has changed since those early days, your account reminds us that culture is shaped not only by policies but by daily behavior. We’re glad the camaraderie and community you found among coworkers offered some balance, and we’ve since strengthened our leadership expectations, feedback channels, and development practices. We remain committed to fostering a workplace where respect and fairness are constant.
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