Great product features, but not a cohesive vision or strategy - Recensione dipendente - Solutions Consultant presso Sprinklr

SKU sprawl, flawed pricing model leading to increased competitive threats from both smaller market / lower cost alternatives & legacy giants defending market share. Biggest issue - it's barely operated as a cohesive SaaS product; it's really just a custom development in a fancy wrapper of LOTS of Sales guys with a podcast. Now: Unknown who's in charge there - over the last 8 months, the whole leadership team got fully swapped out for a horde of salesforce and servicenow "thought leaders". a lot of hot air and hot takes. Since the global layoff in Feb 2025, a significant number of absolutely CRITICAL people for the success of the any possible future other than acquisition or complete evolution. Wild that it is public somehow.