Unprofessional leads, no growth, inmature attitude - Recensione dipendente - Customer Care Advisor presso Squarespace

2,0
15 ago 2015
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- good benefits, 401K, free lunch, snacks and gifts - chilled environment (too relaxed, so this can also be a con) - good training - If you're a recent college grad or just need a job to pay the bills, this is a good place to be. - you don't need much intelligence, skills or experience to perform "well" - feedback is handled pretty easy: "everything and you are doing awesome" (can also be considered as an annoying con) - you don't work much over time and if you do you get paid better

Svantaggi

- absolutely no growth for smart, creative and dedicated people - promotions are handled by and with sympathy, favoritism and just by having a cheerleader attitude (remember to repeat frequently that all is f*** awesome) - schedule is annoying and doesn't provide a good life-work balance (you are demanded to work weekends, early or late hours, your needs are not being taken into consideration) - team leads are inefficient and lack of people leading expereince, skills and don't know how to provide useful feedback. - all kind of feedback is handled by filling in annoying surveys - customer care department is like the third world country of the company: the ugliest office, the dirtiest facilities (fridge can be considered a zoo for fungus and microorganisms and the restrooms are shabby, leaking, etc.), the snacks are ok but compared to the other offices in CS are the cheapest and not well stocked) - atmosphere is cold and borderline unfriendly (people don't consider greeting as common sense), with a lot of fake behavior to pretend that all is just oh so awesome - the biannual review is not even based on your performance, rather than you just get per default a raise after 6 months - it's still nice but if you work hard it's a joke (so just don't work more than you have to, which can be a pro) - high turnover - annoying meetings where it's more cheerleading than productive information

Esplora altre recensioni su Squarespace

5,0
30 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great place to work alwys

Svantaggi

NO cons really it's all good

4,0
1 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

time off & benefits are good! email support queue is nice best part of working at squarespace was my colleagues. everyone seemed to care and want to put forth effort to a common goal. team meetings, and cust. ops. team meetings were engaging and a nice, refreshing breather from queue. strong and connected company culture has been fostered and felt even through a remote position. honestly kept me wanting to show up even when the role felt challenging.

Svantaggi

live chatting can be draining, especially as you try to provide a step by step support, a tailored and empathetic customer service experience and balance metrics on multiple chats at a time.

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